SHIPPING & RETURNS
SHIPPING POLICY
1. Shipping Locations
We are pleased to offer shipping to customers worldwide.
2. Shipping Methods
We provide two shipping options: Standard Post and Express Post. Both methods include insurance for added peace of mind.
3. Shipping Costs
Shipping costs are calculated based on the weight and distance of the package. The total cost will be provided after your initial consultation, which requires your postal address.
4. Order Tracking
Once your parcel is posted, you will receive tracking information to monitor its journey.
5. Lost or Damaged Packages
All parcels are insured. In the event that a parcel is lost, the responsible party will need to claim the insurance.
6. Returns and Exchanges
If there is a fault with your quilt that needs addressing, the return will be at the buyer's expense.
7. Packaging
All items are shipped in regular plastic parcel bags to ensure safe delivery.
8. Payment for Shipping
The cost of postage will be included in the total fee communicated during your consultation.
9. Domestic Shipping (Within Australia): Shipping fees are calculated at checkout, and your quilt will be securely packaged for delivery.
10. International Shipping: For customers outside of Australia, shipping fees are calculated at checkout. Please note that it is the buyer’s responsibility to cover any additional importation fees such as GST, customs duties, or other taxes applicable in the destination country.
9. Policy Updates
Any changes to our shipping policy will be reflected on our website.
RETURN & EXCHANGE POLICY
1. General Returns
Due to the custom nature of our quilts, standard return and exchange policies do not apply.
2. Project Cancellations
If materials have been purchased, but work not started on the quilt, and the clients cancels the project a partial refund may be issued at the discretion of the quilter. This will be according to the hours spent on the preparation of the quilt, the materials purchased and the sundries and business expenses contributing to the creation of the quilt.
3. No Refunds After Work Begins
Once work on the quilt has commenced, no refunds will be available.
4. Communication of Policy
This policy will be clearly outlined on our website and included in the contract for the commissioned quilt.